Press Release TuVox receives 2003 "Product of the Year" Award from Customer Interaction Solutions TuVox Conversational Voice Response 3.0 Singled Out For Its Technological Excellence And Vision for Speech Applications LOS ALTOS, Calif. — February 9, 2004 — TuVox, the pioneer in Conversational Voice Response (CVR™) applications for call centers announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@action Solutions® magazine named TuVox CVR 3.0 as Product of the Year for 2003. TuVox CVR is a complete, end-to-end platform for speech applications. TuVox CVR is the only end-to-end speech application platform that radically increases the affordability of sophisticated speech applications. Compared with "IVR plus ASR" solutions, TuVox CVR increases the value of speech automation by enabling higher call completion rates and simplifying speech application development and maintenance. The CVR platform comprises tools, runtime, reporting and live agent integration components that enhance all aspects of the speech application lifecycle — from development and testing to deployment and tuning. Only TuVox CVR features Machine Assisted Dialog Generation (MADGen™) — patent pending technology that speeds application development by automatically generating dialogs and grammars from existing materials. MADGen replaces the current, expensive process of authoring dialogs manually. Only TuVox CVR features enterprise-class application development and management tools to rapidly deliver large-scale, sophisticated speech applications more affordably than any other solution available today. TuVox CVR applications routinely have several thousand dialog states compared with the industry norm of several hundred. As a result, TuVox provides a better caller experience and substantially higher levels of call automation. TuVox CVR applications automate call types ranging from typical 'transactional' calls (making payments, checking balances) to advanced call routing to 'knowledge-type' calls (problem resolution, step-by-step instructions for product usage, FAQ's, etc.). This unique breadth of automation provides TuVox customers with higher call completion rates compared with traditional systems, including so-called "packaged" speech applications. TuVox customers include industry leaders in telecommunications, healthcare, insurance, manufacturing, consumer electronics and technology. According to Customer Inter@action Solutions® Group Editor-In-Chief, Rich Tehrani, "TuVox' CVR 3.0 was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it." "We are pleased and honored that Customer Inter@action Solutions® has selected TuVox CVR 3.0 as a leader and Product of the Year in the speech applications sector," said Larry Miller, CEO and President of TuVox. "Throughout 2003, TuVox, in partnership with our customers, deployed highly functional speech applications at a fraction of the cost of existing 'IVR plus ASR' and 'packaged speech' systems. Since it's founding, TuVox has set out to overcome the limitations of traditional IVR and ASR technologies, dramatically lower the cost of speech application development and substantially improve the caller experience for our customers' callers. Our 100% referencable customer base is proof that we are accomplishing our mission." About TMCı About TuVox For a demonstration or more information, visit: www.tuvox.com TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
