Press Release

TuVox announces support for Genesys Voice Platform 8

New levels of quality, flexibility and caller experience through technology and expertise

New York – August 19, 2008 – TuVox, the caller experience company, has become one of the first major partners to support Genesys Voice Platform (GVP) 8, introduced at SpeechTEK 2008.  TuVox and Genesys will provide enterprise customers with a complete end-to-end solution that includes next-generation voice platforms, world-class applications and an unparalleled managed services offering.  GVP 8 is a major new release of the leading voice platform from Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU).

TuVox has worked closely with Genesys to develop applications that leverage the key features of GVP 8 including:

• Built-In integration for the intelligent Customer Front Door (iCFD)
  The iCFD is a key solutions bundle from Genesys that combines Genesys Dynamic Contact Center components with advanced self-service applications to transform the experience for customers entering the "telephone front door" of enterprises.  In April, TuVox announced a wave of 50 on-demand applications optimized for the intelligent Customer Front Door (iCFD).

• Common Platform for both GVP and Voice Genie customers
  Genesys has provided a single common next-generation platform that brings together its two key voice platform lines – Voice Genie and GVP onto a single system. In the past, TuVox has supported both platforms, and has standardized on GVP in its three enterprise-class hosting centers.

TuVox has done extensive testing for and implementations of GVP applications.  In addition, TuVox has been selected as an early partner due to its close strategic alignment with Genesys to deliver comprehensive and dynamic contact center solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.

"TuVox and Genesys have already demonstrated an ability to deliver the industry’s most innovative applications for customers like Telecom New Zealand, Virgin America, American Airlines Federal Credit Union and 1-800-Flowers.com to name a few," said John Kirst, vice president of Worldwide Sales and Business Development, TuVox. "The release of GVP 8 provides an unprecedented number of options to deploy and manage their customer-facing assets."

TuVox On Demand speech applications take advantage of the next-generation features of the Genesys Voice Platform, including VoIP and SIP-enabled applications and integrated CTI capabilities, to deliver the best possible caller experience.

“Leading companies are taking advantage of new advances in voice self-service technologies to increase the level of personalization and ‘context awareness’ of their applications rather than relying on static ‘one-size-fits-all’ applications,” said Drew Kraus, research vice president at Gartner.

"Our partner ecosystem is a critical element of our go-to-market strategy," said Paul Segre, President and CEO, Genesys. "TuVox clearly is working closely with us to bring to market the joint offerings and services that enable our customers to be successful quickly."

For more information about TuVox, please visit www.tuvox.com. For more information about Genesys or the Genesys Partner Program, please visit www.genesyslab.com.