Press Release

TuVox Receives Customer Inter@ction Solutions® Magazine’s 2008 Product of the Year Award

TuVox Personalization Module Recognized for Exceptional Innovation

CUPERTINO, Calif. – December 30, 2008 – TuVox, the caller experience company, announced today that the TuVox Personalization Module has been recognized by Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), receiving a 2008 Product of the Year Award.

The TuVox Personalization Module uses unique data aggregation techniques to access caller data from disparate CRM, ERP, and customer interaction systems and proactively conveys the relevant information to the caller in real-time.  Flight information about the caller’s upcoming flights, shipping status of recent orders, and movie times for the latest releases at the caller’s favorite theater are easily conveyed without the caller saying a word or pressing a key.

The module leverages best-practice Voice User Interface design while applying configurable business rules that help callers perform tasks faster and more efficiently.  With the TuVox Personalization Module, businesses gain higher automation rates and faster agent assistance, while callers receive a unique, compelling experience that provides effective customer service in the shortest time possible.

"With this capability, innovative companies can offer a high quality, personalized experience that is developed quickly and maintained easily," said Steve Pollock, executive vice president and co-founder of TuVox. "The notion of one-to-one customer interactions has finally taken shape in the latest generation of self-service applications".

“Once again, TuVox has proven their commitment to solutions that provide tangible benefits to the caller, and have generated true cost savings for the companies that use them.  I am happy to honor their accomplishment and look forward to future innovative solutions from TuVox,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

The Annual Product of the Year Award winners are featured in the January and February 2009 issues of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.