Press Release

TuVox Enterprise Software Receives Customer Inter@ction Solutions® Magazine's Speech Technology Excellence Award

LOS ALTOS, Calif. — February 8th, 2005 — TuVox announced today that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com) has named TuVox enterprise software as a recipient of a 2005 Speech Technology Excellence Award. Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices since 1982. New this year, the Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions to help improve the bottom line. This award comes on the heels of Customer Inter@ction Solutions® naming TuVox's latest enterprise speech application - TuVox Perfect Router ™ - as a recipient of the 2004 "Product of the Year" award.

TuVox's mission is to create high quality voice applications that deliver a superior and differentiated caller experience, and to make voice automation so cost-effective that any enterprise can deploy it.

TuVox enterprise software provides significant advantages over other approaches to speech application developments due to its pre-built applications, ease of customization, quick time-to-market and lower total cost of ownership. In fact, experience shows that enterprises using TuVox award-winning enterprise software can develop and deploy sophisticated speech applications 50 to 75 percent faster than custom speech applications.

With TuVox enterprise software, callers are greeted by a conversational voice self-service solution that enables them to speak to the speech application as if they were speaking to a call center agent. Using a natural language, open-ended conversational approach, TuVox enterprise software identifies what the caller wants and routes them within seconds to the desired skills-based agent or voice self-service application. Callers are able to resolve issues and complete their transactions quickly and easily. In many cases, TuVox's solution delivers such a superior caller experience that callers prefer to use it over waiting for a live agent.

"TuVox has seen compelling results by offering customers a way to cost effectively deploy high quality speech applications quickly and easily, enabling more enterprises to replace outdated IVR systems with a superior voice self-service solution," said Larry Miller, president and CEO, TuVox. "Our customers are achieving compelling ROI, while offering superior and differentiated customer support. This award, along with our 800 percent increase in sales and rapid expansion of our customer base in 2004, clearly points to the market's excitement around the benefits and strategic advantage of using TuVox enterprise software."

"Speech technology is becoming more prevalent not only in telephony-based applications, but also in hand-held computers, kiosks and mobile applications. The 2005 Speech Technology Excellence award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.

TuVox demonstrated to the editors of Customer Inter@ction Solutions that its product is both innovative and a leader in the burgeoning speech technology industry. This award recognizes that TuVox delivers high quality speech applications that provide a superior caller experience.

The Speech Technology Excellence Award will be published in the February 2005 issue of Customer Inter@ction Solutions magazine.