Business Benefits . Proven High Automation Rates Leverages the same step by step dynamic instructions provided by the Knowledgebase. . Proven Caller Adoption Automation rates ranging from 50%-70% at all deployed customers. . Compelling ROI Automated calls cost 90% less than calls handled by agents. . Business Control of Applications Via TuVox On Demand Portal Web based access to change messages, alter key application settings or rollback changes. . Improve Caller Satisfaction Friendly, engaging and consistent prompting and zero hold time, eliminates frequent sources of caller frustration.

TuVox Knowledge Voice

TuVox Knowledge Voice On Demand Speech Application leverages your existing investment in web-based knowledge bases and delivers them to the phone through a conversational speech application. TuVox customers achieve automation rates of 58% to 63% for calls that historically could only be handled live.

TuVox Knowledge Voice successfully diagnoses and provides step-by-step resolution of a wide variety of customer services issues. TuVox Knowledge Voice applications provide callers with content and information for physical products, financial products and services support and more.

Sample Application of Knowledge Voice

• High Tech Product Support & Troubleshooting
• ISP Support & Troubleshooting
• Password Reset Assistant
• Employee/Retiree (HR) Benefits Assistant
• Health Care Provider Benefits & Forms Assistant
• Storefront FAQ's

Creative Uses of Knowledge Voice

Combine Knowledge Voice with TuVox Perfect Router® and CTI screen pop through our partners network maximize automation and caller experience. Perfect Router identifies the callers intent through open ended questions (e.g. How can I help you?), while Knowledge Voice allows callers to state a problem or question symptomatically, diagnoses it and provides information resolution (e.g. The screen on my DVR is frozen). If a call is transferred to an agent at any time, TuVox integrates with CTI screen pop providers to deliver call data instantly to the agent desktop so the caller doesn't have to repeat information.

TuVox Knowledge Voice Packages

TuVox Knowledge Voice
TuVox Knowledge Voice is a pre-designed speech application, supporting up to 25 knowledge base articles with a series of standard features that accelerates the design and development of TuVox Speech Applications.

TuVox Knowledge Voice Plus
TuVox Knowledge Voice Plus leverages the same reusable components and modules as Knowledge Voice, but adds sophisticated natural language navigation, advanced features and support for nearly 10 times the number of articles as Knowledge Voice.