Business Benefits . Increased Customer Satisfaction TuVox Perfect Router lets callers use a natural, open-ended conversational approach to say what they want, then routes them to the appropriate skills-based agent pool, voice self-service application or touchtone application. Additionally, callers can be presented with a choice to wait the necessary time for an agent or use the automated system immediately. . Fast Implementation and Updates TuVox Perfect Router can be implemented in weeks, enabling fast return on investment. It can also be updated quickly, allowing you to maintain business flexibility and respond to hosted changes. . Best-of-Breed, Standards-based Approach TuVox Perfect Router is a platform-independent, sophisticated call routing application built on award-winning TuVox enterprise speech software. . Compelling ROI TuVox Perfect Router's speech-driven call routing enables higher automation rates, drives down call center costs and increases margins.

TuVox Call Routing

TuVox Perfect Router
TuVox Perfect Router is a natural language call routing speech application that replicates the experience of a live agent. Instead of forcing callers to follow a rigid, sequential menu, Perfect Router allows callers to interact with voice self-service in their own words. This eliminates the outdated hierarchical IVR approach that forces caller to follow a rigid, sequential menu. TuVox Perfect Router allows callers to simply ask for what they want and routes them to the appropriate destination within seconds. Destinations are places a caller wants to reach at an enterprise to, for example, make a payment or resolve a product support issue.

TuVox Perfect Router expands the number of call types that can be routed and automated.

TuVox Perfect Router:

.		Enables more automation by supporting hundreds of destinations
.		Reduces misdirection and misroutes
.		Enables sophisticated skills-based routing
.		Reduces operator-assisted call time
.		Improves caller satisfaction
.		Shortens call times

TuVox Perfect Router incorporates dynamic routing logic, making it possible for companies to easily update routing logic and enables easy modification and addition of destinations. This maximizes uptime and reduces total cost of ownership.

Like all TuVox applications, TuVox Perfect Router includes the TuVox Lifecycle Management Suite. Because of this, enterprises are able to cost-effectively maintain and extend Perfect Router and other speech applications using their internal resources if desired.

Unlike other natural language call routing solutions, TuVox Perfect Router can be deployed in weeks rather than months and is platform independent, enabling deployment on any supported VXML or SALT platform and any speech recognition engine.

TuVox Perfect Router allows enterprises to get high quality, open-ended routing capabilities that can be deployed rapidly and maintained easily using the advanced features built into TuVox software. Enterprises that leverage TuVox Perfect Router will see faster value, realize greater ROI and have the flexibility to routinely maintain the application with maximum uptime.

TuVox Direct Router
TuVox Direct Router is an application module that presents callers with a directed menu structure to guide them to self-service modules or to live agents. TuVox Direct Router provides options for a range of menu types and VUI designs.

TuVox Direct Router supports:

.		Optimized voice and optimized touchtone interfaces, which keep prompts simple and direct and makes the caller experience smooth
.		Touch-tone fallback for menu options
.		Layered menus, which allows the system to suggest choices and allows callers to say "tell me all my choices"

TuVox Direct Router uses TuVox's patent-pending SmartGen™ technology to keep the touch-tone and voice interfaces synchronized.

Like all TuVox applications, TuVox Direct Router includes the TuVox Lifecycle Management Suite. Because of this, enterprises are able to cost-effectively maintain and extend Perfect Router and other speech applications using their internal resources if desired.

For assistance in determining which TuVox Call Routing application is appropriate for your organization, call us at 408 625-1700.