TuVox Vision
Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service. TuVox accomplishes this through a combination of speech application solutions and contact center solutions for both inbound and outbound calls.
The TuVox approach to business is to treat customers as business partners with shared objectives. TuVox believes deeply in win-win business models, where we jointly agree with customers on objectives, and create sustained programs to achieve those objectives on an ongoing basis. This can include application maintenance programs designed to keep applications current and appropriate to business objectives; and pricing programs designed to ensure that incentives are aligned with objectives.
TuVox customers are interested in optimizing return on investment by combining a leading-edge design approach and a focus on maximizing return – continuing to seek ways to innovate over time.
TuVox customers know that the voice channel needs to be integrated with other delivery channels. And they know that an integrated strategy will include continually evaluating the mix of live agents, automation, and the technology that underlies both.
Flexible Deployment and Management Options
TuVox provides three deployment options: (1) fully hosted; (2) on premise, and (3) a hybrid solution with components of the solution both on-premise and hosted.
Mirroring that flexibility, application development and management can be done: (1) fully by TuVox; (2) fully by the customer; or (3) in a hybrid model. This flexibility is enabled by the TuVox Voice On Demand Portal, a multi-tenant, multi-site application. Two popular options include:
Planned Migration. Easily start hosted, and migrate your applications to an on-premise model when you’re ready.
Managed Service. No need to hire any expertise in-house for your applications – TuVox offers a comprehensive program for ongoing application management.
